Shipping Policy

Royalmax aims to process and dispatch orders promptly.

Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

Delivery Times

Estimated delivery times may vary depending on destination and courier services.

• UK Deliveries: Typically 2–7 business days
• International Deliveries: Varies by location

Please note that delivery delays may occasionally occur due to factors outside our control.

Shipping Charges

Shipping costs are calculated at checkout and displayed before payment is completed.

Refund & Returns Policy

We want customers to be satisfied with their purchase.

Returns Eligibility

You may request a return within 14 days of receiving your order, provided that:

• The item is unused and in original condition
• The item is returned in original packaging
• Proof of purchase is provided

Certain items may not be eligible for return for hygiene, safety, or customisation reasons.

Refund Process

Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs and order details.

Return Shipping

Customers may be responsible for return shipping costs unless the item is faulty or incorrect.

Contact Us

For returns, refunds, or shipping enquiries, please contact:

Royalmax
Website: www.royal-max.co.uk